Privacy Policy & Terms of Use

Effective Date: July 2025

1. Who We Are

We are Sidrix (“we”, “us”, “our”), a technology company providing IT services, software development, consulting, third-party integrations, project delivery, and related digital solutions. Our website is sidrix.com.

We are committed to protecting your privacy and handling your personal data transparently and securely.

2. What Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, email address, phone number (including SMS / WhatsApp number)
• Account & Credentials: username, password, profile settings, login data
• Usage & Device Data: IP address, browser user agent, device type, operating system, browser version, timestamps, pages visited, interaction data
• Service / Transaction Data: project details, contract data, invoices, payments, support tickets
• Marketing & Preference Data: preferences for communication, consent status, unsubscribes
• Other Information: any other data you choose to provide (e.g. messages, files, feedback)

We may also collect data automatically (e.g. via cookies, analytics, logs) or receive information from third parties (e.g. partners, service providers).

3. How We Use Your Data

We process personal data for the following purposes:

• To deliver services, manage projects, and fulfill contractual obligations
• To provide support, communications, and respond to inquiries
• To send operational messages (e.g. updates, alerts, notifications)
• To send marketing communications (email, SMS, WhatsApp) when you consent
• To analyze usage, improve services, and perform internal research
• To comply with legal, regulatory, tax or accounting obligations
• To prevent fraud, abuse, and ensure security

We rely on the following legal bases (as applicable): your consent; performance of a contract; legal obligation; legitimate interests (e.g. improving services, security), and other bases under applicable law.

4. Consent to Communications (Email, SMS, WhatsApp)

By using our services or opting in when asked, you expressly consent to receive communications via:

• Email
• SMS
• WhatsApp (or other messaging channels)

These communications may include marketing/promotional content, updates, offers, and service notifications.

You may revoke your consent at any time by:

• Clicking “unsubscribe” or opt-out links in the messages,
• Replying with a keyword such as “STOP” or “UNSUBSCRIBE”,
• Contacting us directly via email or support channel

After opting out, we will no longer send you marketing messages, but we may still send you necessary service-related or transactional messages.

5. Cookies & Tracking Technologies

We use cookies, pixel tags, analytics, and other tracking technologies to:

• Enable and maintain site functionality
• Remember user preferences and settings
• Analyze usage and improve our services
• Provide targeted advertising (where permitted)

If you leave comments, upload content, or login, we may use cookies to store your name, email, site preferences, and keep you logged in.

You can manage your cookie preferences via your browser settings or via cookie consent banners (where applicable). Disabling some cookies may impact site functionality.

6. Media Uploads & Embedded Content

If you upload images or media, avoid including sensitive metadata (e.g. GPS / EXIF location). Others may download and extract metadata.

Our pages may embed content (e.g. videos, articles) from third-party sites. These external content providers may collect data about you, set cookies, and track use as though you visited their site directly.

7. Comments & User-Generated Content

When users leave comments or feedback:

• We collect the information submitted in the form, plus IP address and browser user agent for spam detection
• We may use a hash (anonymized string) of your email to check with Gravatar for avatar display
• After approval, your profile picture, name, and comment may appear publicly

We retain comments and metadata indefinitely, to facilitate recognition of follow-up comments and avoid moderation backlog.

8. Data Sharing & Disclosure

We do not sell your personal data to unauthorized third parties. We may share personal data with:

• Service providers, subcontractors, or vendors (e.g. hosting, email/SMS platforms, analytics) under contract
• Legal or regulatory authorities when required by law
• In connection with mergers, acquisitions, or sale of business assets
• To protect rights, prevent misuse, or ensure system security

When sharing with third parties, we require them to maintain data protection and confidentiality.

9. Data Retention

We keep your data only as long as needed to fulfill the purposes listed above, unless longer retention is required by law.

If you request deletion, we will securely delete or anonymize your data unless there is a legal or legitimate reason to retain it (e.g. recordkeeping, litigation, tax obligations).

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or update of inaccurate information
• Request deletion or erasure (“right to be forgotten”)
• Object or restrict certain processing
• Withdraw consent to marketing communications
• Request data portability
• Lodge complaints with supervisory authorities

We may ask to verify your identity before fulfilling requests.

11. Security

We implement technical, administrative, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security.

12. International Transfers

If your data is processed, stored, or transferred across borders (outside your country), we will apply appropriate safeguards (e.g. standard contractual clauses, data transfer agreements, encryption) to ensure adequate protection.

13. Changes to this Policy

We may update this policy from time to time. If changes are material, we will notify you via our website or through direct communication. Continued use of services implies acceptance of the revised policy.

14. Contact & DPO

For questions or to exercise your data rights, please contact our Data Protection Officer (DPO) at:

Email: contact@sidrix.com

Address: 215 S Wadsworth Blvd Denver, CO 80226

15. Terms of Use

By accessing and using our services, website, or systems, you agree to abide by applicable rules, laws, and these terms. Misuse, unauthorized access, or violation of these rules may result in termination of service or legal action.

You also agree that Sidrix may use aggregated, anonymized data for research, analytics, and improvement of services.

16. Opt-Out and Data Removal

You may opt out of receiving email and SMS communications at any time.

To do so, simply click the “Unsubscribe / Remove My Data” button provided on this page to request removal.

Once requested, your email address and phone number (SMS/WhatsApp) will be deleted from our marketing databases within a reasonable time, unless retention is legally required.

Please note that transactional or service-related communications (e.g., booking confirmations, invoices, critical alerts) may still be sent when necessary to provide our services.